Shipping & Returns

Shipping

Services & Estimates: Orders placed and paid for by 8:00 AM PDT Monday through Friday usually ship out the same business day. Orders placed after 8:00 AM PDT are usually shipped the following business day.

Business days are Monday through Friday and do not include weekends or holidays.

Orders placed while we are closed over the weekend ship out on the following Monday.

After that, delivery times depend on where you're located and which shipping method you choose. The times listed below for domestic First Class, Priority Mail, Priority Mail Flat Rate, Free Shipping, and all of the international options are estimates and are not guaranteed; sometimes the mail is slower during times of high volume like holidays, delayed due to bad weather (especially during winter), and sometimes international packages are delayed due to customs.

"Priority Mail" and "Priority Mail Flat Rate" are the same service, just different prices. If both options come up for your order, it's best to go with whichever one costs less :)

USPS - Domestic
(United States)

USPS - Canada
(Outside the United States)

First Class: 1-3 weeks. First Class: 1-6 weeks.
Priority Mail: 1-2 weeks. Priority Mail: 1-4 weeks.
Priority Mail Flat Rate: 1-2 weeks. Priority Mail Express: 1-3 weeks.
Free Shipping: 1-3 weeks.  
 
 

USPS - International
(Outside the United States)

Due to customs delays caused by the COVID-19 pandemic, please allow up to 12 weeks for delivery to countries outside the US and Canada.

   

We cannot guarantee overnight delivery, and we do not ship via DHL, FedEx, or UPS. The only available shipping options are the ones listed above.

 

Shipping Costs: Orders of $65.00 or more ship for free anywhere in the US. If you choose the free shipping option during checkout, your order will be shipped by whatever USPS shipping method (or combination of shipping methods) is most economical.

For all other orders, shipping costs vary depending on the size and weight of your order, where it's being shipped to, and which shipping method you choose. You can look up shipping quotes by adding items to the shopping cart and clicking on the "estimate shipping" link to enter your city, state, country, and postal code.

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Signature Confirmation: Signature Confirmation is available for an additional $3.00 for any orders shipped to addresses in the United States. Signature Confirmation means that your mail carrier will need to get a signature from someone at your address in order to deliver the package. If no one is available, the package will usually be held at the post office for pick-up.

Fees & Import Duties: Please be aware that orders shipped outside the United States may be subject to taxes, duties, brokerage fees, or other charges related to importing goods from the United States. We are unable to add these fees to your order during checkout because regulations change frequently, and because fees are determined when imported goods enter the destination country. We strongly encourage you to contact any relevant customs offices in your country prior to ordering to determine if you will be responsible for any import fees.

Tracking/Delivery Confirmation

Domestic: All domestic orders are shipped through USPS with free tracking included, except for samples. Color samples are sent via USPS First Class Letter, which usually takes around 7 business days to be delivered and is not trackable.

International: First Class Mail International cannot be tracked in most countries; occasionally packages may be scanned while they are still in the United States, but it varies from shipment to shipment. Priority Mail International and Priority Mail Express International include tracking. Color samples are sent via First Class Letter, which takes around 12 weeks to be delivered and is not trackable.

Returns Policy

General: You may return most new, unopened items within 30 days of delivery for a full refund of the value of the goods. Please note that shipping is not refundable. You do not need to contact us before sending your return.

If you need to return any unused, unopened items, please send them back to:

I Kick Shins
690 Roberts Rd #383
Pacifica, CA 94044
United States

Please include your order number in or on the package with the return. Thanks!

Returns: All items must be in their original, unopened packaging and clearly unused in order to be eligible for a return. If an item is returned to us opened, used, or late, we will not accept the return and the item will only be sent back at the customer's expense.

Exchanges: We do not do exchanges. If you would like a different item, please return the original item for a refund, and place a new, separate order for what you'd like to replace it with.

Incorrect/Damaged Items: In cases of incorrect (for example, the wrong color or size) or damaged items, we offer the option of either a replacement with the correct item, store credit, or a refund. Please do not use the product, especially if it's damaged, as we may need you to return it.

Refunds: We issue refunds immediately after we process returns, but it may take anywhere from a few hours to 3-5 business days for the refund to begin showing in your account.

Our return address is a PO box. We check the PO box and process returns once per week, on Saturday mornings.