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Ordering and Shopping Cart
- How do I place an order?
- How do I cancel an order?
- I am an international customer but the shopping cart is asking me for a US state. What do I do?
- I am licensed retailer interested in your products; do you offer wholesale pricing?
- Do you accept returns or exchanges?
- An item from my order is missing, damaged, or incorrect. What do I do?
- The color printed on my cyberlox or bulk hair package is different from the name I ordered from your website. Did you make a mistake packing my order?
- Can I change my order once I have placed it?
Shipping and Location
- Where are you located?
- Can I come pick up my order in person?
- How long does it take you to fill orders?
- Will you rush my order?
- Do you ship internationally?
- How much does shipping cost?
General Product Questions
- How many colors can I get in my falls or extensions?
- Will [some color] match my hair?
- Can you make my dreads thicker than the regular size?
- What do I do if my dreads start to get ratty?
- Can you make dread falls mounted on clips?
Care and Installation
- How do I care for my falls?
- The elastics on my falls broke, help!!
- Can I wash my falls? How?
- Can I wash my extensions? How?
- How do I put in falls?
- How do I hide that little nubby thing at the top of my loose falls?
- How do I put in my extensions?
- Will you put in my extensions for me?
- I live in [some place]. Where can I get extensions done?
Payment
- What types of payment do you accept?
- What is Paypal?
- I want to pay with cash or a money order. Where can I send it?
- What kinds of money orders do you accept?
- Why was my credit card declined?
| How do I place an order? |
| How do I cancel an order? |
If the order has already been paid for, but has not been shipped, please contact us from the e-mail address that you placed the order with and let us know that you'd like to cancel. Please include your order number in your message.
If your order contains any custom hair items and we have already begun working on them, we will subtract the cost of any wasted materials from your refund. This also applies to any Premium Wefts; if we have already cut the section of weft, then you will not receive a refund for it.
If you order has already been shipped, then you cannot cancel it.
| I am an international customer but the shopping cart is asking me for a US state. What do I do? |
| I am licensed retailer interested in your products; do you offer wholesale pricing? |
You can also fax us your license at (480) 649-6422. Please make sure to include your e-mail address; we will not set up an account without a valid e-mail contact.
Wholesale pricing is available for licensed retailers only. If you are not a licensed business, do not ask for a wholesale account. Your request will be declined.
| Do you accept returns or exchanges? |
Apparel: We do accept returns on select* Apparel provided the garment is unworn with all tags and packaging intact. Returned Apparel orders are subject to a 15% restocking fee. Refunds for returned Apparel cover the cost of garment only; any other products in the order, shipping charges, insurance, and customs fees are non-refundable. We also accept exchanges if sizing is an issue. The customer is responsible for any shipping charges incurred when an exchange is made. In order to return or exchange a clothing item, you must notify us within 7 days of receipt of the item and return it to us within 14 days of receipt of the item.
In the event that a clothing item is returned to us late, damaged, worn, or without tags, we will not issue a refund and will return the item at the customer's expense.
*We do NOT accept returns on intimate apparel. An item is considered 'intimate apparel' if it includes any undergarments. For example, a bustier would not be considered intimate apparel, but a bustier that comes with a matching thong would be intimate apparel. If the ability to return an item is a concern for you, you can request that any matching undergarments be removed from your order prior to shipping.
| An item from my order is missing, damaged, or incorrect. What do I do? |
| The color printed on my cyberlox or bulk hair package is different from the name I ordered from your website. Did you make a mistake packing my order? |
This applies to cyberlox as well; we oftentimes do not use the manufacturer's names for colors, so the name on the color chart will not always match up to the name printed on the bag that you receive. If you need to know the exact brand name/color name as given by the manufacturer, it is your responsibility to contact us BEFORE ordering.
| Can I change my order once I have placed it? |
| Where are you located? |
| Can I come pick up my order in person? |
| How long does it take you to fill orders? |
Your order is subject the processing time posted on the front page of the website at the time of payment. If your order contains items with different processing times, then the longest time is the one that applies to it. If you pay via cash or money order, the processing time that is posted when we receive payment is what applies to your order; NOT the processing time that is posted when you place the order itself.
Rush processing is sometimes available on a case-by-case basis for 50% of the value of any custom items in the order, plus any extra charges for expedited shipping. Please check the processing times listed on the front page to see if rush processing is available; if it is and you are interested in rushing an order, please refer to our rush processing request form.
| Will you rush my order? |
For items that are NOT custom-made, rush processing is available as long as everything in your order is in stock. The 50% fee does not apply to such orders, however any expedited shipping charges do still apply.
| Do you ship internationally? |
| How much does shipping cost? |
| How many colors can I get in my falls or extensions? |
| Will [some color] match my hair? |
Sarah Giaconi
PO Box 25684
Tempe, AZ 85285-5684
Please make sure to put the sample in a plastic bag and include your e-mail address in the envelope. When we receive it, we'll match it up and let you know what comes closest.
If you would rather see the colors in person, you can order color samples for $1.00 per three colors (so 1-3 colors would cost you $1.00, 4-6 would cost $2.00, and so on). Please use the shopping cart button below to purchase color samples. Samples are available for kanekalon bulk hair, kanekalon silky, and toyokalon. Samples are not available for other products, sorry.
| Can you make my dreads thicker than the regular size? |
| What do I do if my dreads start to get ratty? |
When I Kick Shins first opened, we sold dreads at EXTREMELY low prices. We were able to do this by sacrificing quality; if your dreads fall into that low price/low quality category and you send them in for repairs, we will do everything we can to make sure that they come back to you looking better than they did when they were brand new :)
| Can you make dread falls mounted on clips? |
|
How to mount your dread falls on clips Just take the elastic and put it over the handle part of the jaw clip. If you use a large jaw clip, just popping it on should be enough. If you're using a smaller jawclip or don't think its secure enough, just wrap the elastic around a few more times. Make sure all the dreads are at one end of the clip and wear that part at the top; then the dreads will hang down over the clip and hide it. If you are really concerned about the falls coming off the clips, you can tie the elastics together through the little handle things on the clip with some string. This will also help the dreads from sliding down to the bottom of the clip. More pictures are here and here. |
| How do I care for my falls? |
| The elastics on my falls broke, help!! |
If you would rather save a little cash, you can also repair them yourself. Dread, braid, and twist falls can all easily be dismantled. Just cut the elastics and pull the hair off. Each dread/braid/twist is made individually before being mounted, so they can withstand being pulled apart from each other. Once you've got them taken apart, get a new elastic and loop the hair over it again. It should be pretty self explanatory how to do so once you've taken them apart and seen how they're attached.
As for loose falls, we cannot stress this enough: BE CAREFUL WHEN REPAIRING THEM! The first thing you'll need to do is remove the rubberbands around the fall that create the little nub at the top. Then hang the fall over something (towel racks are great for this). Once you've got it hanging up, you can remove the original elastic and put a new one on. If you fumble with it and accidentally drop the hair, the towel rack (or whatever you hang it over) will be there to keep the hair from falling in a tangled, irreparable mess on the floor. Then put rubberbands back around the top and you're done!
| Can I wash my falls? How? |
Run your falls through water with some diluted shampoo if they become dirty. Do not use conditioner on them; it will build up on the hair. Let your falls hang dry when done. Wait until they are *completely* dry before you try to brush them.
These washing instructions apply to loose, dread, braid, and twist falls. DO NOT WASH CURL FALLS OR THEY MAY LOSE THEIR SHAPE!
| Can I wash my extensions? How? |
| How do I put in falls? |
| How do I hide that little nubby thing at the top of my loose falls? |
| How do I put in my extensions? |
| Will you put in my extensions for me? |
| I live in [some place]. Where can I get extensions done? |
| What types of payment do you accept? |
| What is Paypal? |
| I want to pay with cash or a money order. Where can I send it? |
PO Box 25684
Tempe, AZ 85285-5684
| What kinds of money orders do you accept? |
| Why was my credit card declined? |
- You typed your name or billing address incorrectly. You must give these EXACTLY as they are printed on your credit card statement. That means, for example, that if your card has your middle initial on it or if your zip code is hyphenated, you need to include that in the billing address. If you think this is the problem, let us know the correct address and we'll try running the card again.
- You made a typo when entering your credit card number, expiration date, or CVC number. You will need to place a new order if you think this may have been the problem.
- You are trying to pay with a debit card that does not also serve as a credit card. Some debit cards also work as credit cards, but some only work as debit cards. If you have to use a PIN number every time you make a charge to your card, it is a debit card.
Got a question that's not answered here? Feel free to ask!